This policy explains refunds and returns for digital products purchased from Pg TopUp.
Top-ups, vouchers, and game credits are digital products. Once successfully delivered to the submitted account or player ID, they cannot normally be returned or refunded.
If an order fails or is cancelled before delivery, the eligible amount will normally be returned to your site wallet or original payment method, depending on the payment process used.
We cannot refund a successfully delivered order when an incorrect player ID, server, region, or account detail was supplied by the customer.
If you believe an order was duplicated, charged incorrectly, or delivered incorrectly, contact support with the order ID and payment details so the issue can be reviewed.
Approved refunds may require several business days depending on the payment provider. Wallet refunds are usually visible sooner.
Please reach out through our Support page.